1. Returns

• Returns accepted within 7 days of delivery
• Item must be unused, in original packaging, and in resellable condition
• Proof of purchase required

We reject:

• Used, damaged, or incomplete items
• Products without original packaging

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2. Non-Returnable Items

• Electrical parts once installed
• Custom or special-order items
• Clearance / sale items

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3. Refunds

• Once we receive and inspect the item, we’ll notify you
• If approved, refund is issued to your original payment method
• Processing time: 5–10 business days

We do not refund:

• Shipping costs
• Payment processing fees (if applicable)

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4. Exchanges

• Only for defective or damaged items
• You must report the issue within 48 hours of delivery
• Provide photos/video proof

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5. Return Shipping

• Customer pays return shipping
• We are not responsible for lost returns—use tracked shipping

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6. Order Cancellation

• Orders can be cancelled before dispatch only
• Once shipped, cancellation is not possible

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7. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank/payment account
• Contact your payment provider
• Then contact us

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8. Contact Us

• Email: drivezonecar@gmail.com
• Phone: +971-556798654